AIRBNB CHECKOUT MESSAGES

CHECK OUT MESSAGES FOR YOUR DEPARTING AIRBNB & STR GUESTS

Your guests are getting ready to depart, what should you say? Here are a few different written out messages that you can leave with your guests before their checkout time. Feel free to tailor accordingly based on your property and house rules.

Tip: This is a crazy simple idea but makes all the difference in saving time communicating with your guest! We've found that with checkout messages, if you use emojis to highlight each section for both check-in and check-out messages then it drastically cuts down repeat guest questions because said guest skipped over your entire message to ask a question you already answered. Using emojis quickly highlights and symbolizes what they are looking for - i.e. the key emoji quickly highlights instructions on how to access the property.

Good morning, *Guest Name*!
I truly hope you enjoyed your stay. As you prepare to depart, please kindly note the following check-out procedures. If you have any questions, feel free to message me here or I can be reached directly at: [Phone Number]

⏰Checkout time: 10am
🗑 Bag up all trash and place in outside bin
🍽 Ensure that any used dishes are washed and put away
💡Turn off lights and set thermostat back to 70 degrees
🔑Check that all windows and doors are locked and place key back in lockbox

Thank you! I truly hope you enjoyed your stay! Would you consider writing us a five star review? Your comments really help prospective travelers to feel more confident in choosing our listing and small business.

Do you have any feedback you'd like for us to know? All feedback is welcomed in this message thread and is shared directly with us.

Best wishes and safe travels!
Your Name

Check-out messaging when the guest experienced issues at your listing:

Good morning, *Guest Name*

I understand that upon arrival, the listing was not to your satisfaction and I sincerely apologize for the inconvenience that has resulted. I hope that you will consider providing your feedback in this message thread and not reflect in your review as I will be sure to correct these issues immediately before accepting further reservations.

As you prepare to depart, please kindly note the following check-out procedures. If you have any questions, feel free to message me here or I can be reached directly at: [Phone Number]

⏰Checkout time: 10am
🗑 Bag up all trash and place in outside bin
🍽 Ensure that any used dishes are washed and put away
💡Turn off lights and set thermostat back to 70 degrees
🔑Check that all windows and doors are locked and place key back in lockbox

Do you have additional feedback you'd like for us to know? All feedback is welcomed in this message thread and is shared directly with us immediately as we do not receive your feedback in reviews until up to two weeks after your review is left.

Best wishes and safe travels,
Your Name